Privacy Policy

Privacy Policy

Welcome to OGS! We’re committed to keeping your personal information safe and handling it responsibly. This notice explains what personal information we collect, why we collect it, how we use it, and your rights.

About Us

OGS, a part of Online Golf Shop Limited, is responsible for your data. In this notice, we might also refer to ourselves as "we" or "us."

Our Promise

We take your privacy seriously and always aim to use your information fairly and legally. We are also transparent about the data we collect and how we use it.

What This Notice Covers

This privacy notice applies to your interactions with OGS, whether you shop on our website, contact us by phone or email, or visit one of our partner’s in-store.

Here’s what you’ll find in this notice:

● The legal reasons we rely on for collecting and using your data.

● What personal information we collect.

● How and why we use your information.

● Steps we take to keep your data safe.

● Your rights related to your personal information.

The legal reasons we rely on for collecting and using your data

OGS collects and uses your personal information for these reasons:

1. Our Business Interests

Sometimes, we need your information to run our business in ways that you’d reasonably expect and that don’t harm your rights, freedom, or interests. Examples include:

• Promoting and advertising our products.
• Sending you offers and updates that are relevant to you.

2. If we use your information for marketing, you can always choose to stop receiving these messages.

3. Fulfilling Orders and Services

We need your information to fulfill our agreements with you. Examples include:

• Processing and delivering your orders.
• Sharing your address with our delivery partners.
• Helping you with questions or any issues about our products or services.

4. Following the Law

In some cases, we’re required by law to collect and use your information. Examples include:

• Ensuring the safety and well-being of customers, employees, and others.
• Keeping sales records for tax purposes.
• Preventing and addressing fraud or crime, which may involve working with law enforcement.
• Taking legal action when necessary to protect OGS, our team, and our customers.

Personal Data We Collect

• Your Name: Your full name.
• Contact Details: Your postal address (including billing and delivery addresses), phone numbers (including mobile), and email address.
• Purchase Details: Information on the items you buy from us.
• Browsing Activity: Details about how you browse our website, and information about any devices you use to access it, like your IP address. This may be collected through cookies in your web browser. You can read more about cookies in our Cookie Policy.
• Payment Information: When you pay by credit or debit card, we collect the last four digits of your card. If you use our interest-free finance option through our trusted partner, we also collect your bank account number and sort code.
• Communication Preferences: Your preferences for receiving marketing and other communications from us.
• Your Messages with Us: Any communication or correspondence you’ve had with OGS.
• Public Information: Other personal information that is publicly available, including anything you have shared on a public platform.

OGS will use your data for below purposes:

• To Process Orders: We use your information to process and deliver your orders.
• To Personalize Our Website: We tailor our website experience to suit you.
• To Verify Your Identity: We confirm your identity to prevent fraud.
• To Send You Promotions: We may contact you electronically with offers and products we think you’ll like.
• For Market Research: We gather insights to better understand and serve your needs.
• For Customer Service: We use your information to manage our customer support interactions with you.
• For Legal Purposes: We may use or disclose your information if legally required (e.g., in a government investigation or legal dispute).

Marketing

Promotional Communications

OGS may use your information for marketing purposes, like sending updates about products and promotions tailored to you.

You have the right to opt out of marketing messages at any time by:

• Browsing Activity: Details about how you browse our website, and information about any devices you use to access it, like your IP address. This may be collected through cookies in your web browser. You can read more about cookies in our Cookie Policy.
• Not giving permission to use your email for marketing when placing an order.
• Clicking the "unsubscribe" link in our emails.
• Contacting us through the channels listed in this notice.

Sharing Your Data with Third Parties

Our Service Providers and Partners

We may need to share your information with trusted service providers, such as those who handle delivery and payments. These partners must meet strict data protection and security standards, meaning they can only use your data to provide services to OGS and you.

For example, if you choose Klarna for payment, we will share contact and order details with Klarna so they can assess eligibility and customize your payment options. Klarna processes this data according to their privacy policy.

Other Third Parties

Other than service providers, OGS does not share your information with third parties, except in these cases:

• With credit reference agencies for card payments.
• With government agencies, law enforcement, courts, regulators, and insurers, as required to comply with legal duties, for crime prevention, or to protect our team and customers.

International Data Transfers

If you live outside the European Economic Area (EEA), we may need to share your data internationally to deliver products to you. Any such transfer will follow strict data protection laws, using European Commission-approved clauses to ensure your data is safe. You can find these clauses here: European Commission Data Protection.

How Long We Keep Your Data

We keep your information only as long as necessary. Different types of data have different retention periods, but generally, we won’t keep any personal data longer than 6 years from the date of the last storage of your data.

OGS is dedicated to protecting your personal information

Our security measures include:

• Computer Protections: We use firewalls and data encryption to keep your information secure.
• Regular Checks on Service Providers: We regularly review our service providers to ensure they handle your data safely.
• System Testing: We conduct regular penetration testing to find and fix potential security risks.
• Security Controls: Our systems are protected against outside attacks and unauthorized access.
• Internal Policies and Training: We have data security policies and provide training for our employees on keeping data safe.

Your Data Rights

You have the following rights:

• Access Your Data: You can ask us at any time what personal information we hold about you, and we’ll provide this within one month.
• Update Your Information: If any personal information we have is outdated or incorrect, you can ask us to update it.
• Opt Out of Marketing: You can choose to stop receiving any marketing messages from us (as described above).
• Limit or Delete Your Data: If we no longer have the right to use your information, you can ask us to stop processing it, delete it if we’re keeping it too long, or limit its use in certain cases.

If you have any questions about how OGS uses your data, or if you want to exercise any of your rights, please contact us through the methods below